Please kindly read all information below carefully before booking the transfer service with us to avoid the misunderstanding.
1. Please be informed that all online reservations via BOOKING.COM/ AGODA/ EXPEDIA, ETC… are not including transfer service pick-up & drop-off.
2. How far is this from Hanoi to Halong Bay and how long does it take from Hanoi to Halong bay? It is around 170 kms from Hanoi to Halong Bay and round trip is 340 KMs. It takes approximately 2.5 hours from Hanoi to Halong with one stopover for soft break time around 15-20 minutes each time/ way.
1. What time does Shared Limousine Shuttle pick up/drop off guests in Hanoi? Subject to your hotel in Hanoi, the time may be different. But normally, the Limousine Shuttle Bus will pick you up from your hotel in Hanoi Old Quarter/Hoan Kiem District area from 07:50 to 8:40 AM in this area and drop-off time to be back in Hanoi from 03:00 to 03:40 PM on returning day.
If you stay outside of Hanoi Old Quarter/Hoan Kiem District and wish to use Shared limousine shuttle bus, please be ready at No 1 Trang Tien Street (Hanoi Opera House- Nhà Hát Lớn) at 08:20 AM or you can reserve Private Transport with us.
2. Why must have break times at middle of the way? Vietnamese road rules stipulate that all drivers on journeys exceeding 100 km must have at least one break to ensure motor vehicle safety and the health of the driver. Our driver starts working from 6 Am and should give him a short time for breakfast and refresh his health. Time for personal needs such as toilets, breakfast, coffee or tea.
3. Why do i have to wait for the Shared Limousine Shuttle after disembarking? You will be advised to wait at least 15 min or up to 1.5 hours after the trip to join the drop off service back to Hanoi based on the traffic conditions. To save up and reduce the total cost for the trip our company and all other travel company must use 1 bus for a round trip. Please be aware of this and should not claim us if you have to wait longer than usual for the transfer back Hanoi. To avoid of that you should consider taking a private car.
4. Why the pick-up vehicle different from the Drop-off vehicle (Changing the bus/ car)? We offer a range of vehicles of comparable quality, differing in size and seating capacity. To optimize cost efficiency, we utilize cars for transporting guests from Hanoi to Halong Bay and back the day after. Please note that depending on the number of guests on specific dates, we may need to adjust the vehicle accordingly. We kindly request your understanding and refrain from seeking refunds for this unavoidable variation, as it is neither fair nor acceptable
5. Prices for transfer services
5.1. Shared Limousine Shuttle
SHARED LIMOUSINE BUS: HANOI – HALONG BAY
(Only pick up & drop off directly at your hotel/apartment within Hanoi Old Quarter/Hoan Kiem District area or Sheraton West Lake Hotel, Intercontinental West Lake Hotel
If you don’t have a specific address in this area, please kindly be ready at Hanoi Opera House – at No 1 Trang Tien Street at 08:20 AM)
SHARED LIMOUSINE VAN: NINH BINH (HOA LU, TAM COC) – HALONG BAY
5.2. Private Transportations
Between: Hanoi City/Hanoi Airport – Halong Bay (PRICE FOR A SINGLE WAY/ROUTE)
(Price will be double if you wish to use round trip/two-way)
Between: Ninh Binh – Halong Bay (PRICE FOR A SINGLE WAY/ROUTE)
(Price will be double if you wish to use round trip/two-way)
** We also provide Private transportations from and to Ninh Binh, Sapa and other nearby cities in the North of Vietnam, please kindly contact us for more details.
Best Regards
ALISA HOSPITALITY GROUP VIETNAM
Head Office: 3rd floor, No. 23 Hang Voi Street (inside Viet- Russia bank building- Floor 3rd), Hoan Kiem District, Hanoi
For Special Promotions: please kindly contact (+84) 9884 52505 or booking@alisapremiercruise.com (Tony Mr.), available on WhatsApp/ Zalo/ Viber/ LINE/ KakaoTalk.
Once again, thank you for choosing us
– Tony (Mr.) –